Have you ever noticed how some people you may know are in the habit of reading between the lines?
When you say something like "have a nice day" and they tend to stew on that for a while wondering if you may know something they don't.
It is entirely human. We are here in this place sorting our lives and understanding who we are and how we fit in every day. It is natural that we would want to define rules and theory based on our experiences in the past to help us feel more secure in the present by giving us a sense that the "future" will be okay.
Unfortunately, our experiences sometimes lead us to draw conclusions that can be unhealthy. For instance: if someone says "have a nice day" and you have experience with someone "toxic" who had sabotaged your days in the past and sent you off saying "have a nice day"...you would draw the conclusion (subconscious or not) that anyone saying "have a nice day" may have ulterior motives.
How about the words "I love you" or "I want you to succeed"? Do we believe them when we hear them or second guess them when they come from those close to us?
Over-complication can easily happen in our business when we are developing systems and processes that are supposed to help us. Examine your business to see if there are things you may be doing that cause over-complicity.
Example: I recently had an appointment with a person to talk about my Premium Service Delivery Platform which is a platform consisting of specific service agreements from my team as to what they (and I) will deliver to our clients without fail 100% of the time. We lend nationwide as well as provide Bozeman Montana Mortgages so this can be extremely important.
The platform is as simple as I can get it to be with non-negotiable items such as call referrals within 2 hours of getting them and updating referral partners in the same amount of time. I designed it to manage the 80% of every real estate lending transaction that is the same.
The funny thing with this person was: the "appointment" I thought I had...and watched him put into his calendar was actually an "appointment to set an appointment" with him. I figured this out when he wasn't in his office at the prescribed time. He was angry with me because I mis-understood him.
Do we sometimes find ourselves running our business this way? I am sure there are things like this that can be adjusted and I have had cause to reflect on my own business. Can I continue to simplify? Who benefits?
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Chad Schauers
Montana Mortgage Lender, Bozeman, Montana
Personal Cell: 406 799 8613
Personal Email: metchad@gmail.com
